Scattered channels
Phone, email, social media, mail — no central inbox
CiviFix
Report. Act. Reward.
CiviFix is a gamified citizen reporting SaaS for local authorities. Residents flag urban damage with a photo, AI classifies it, the city assigns it, the field agent fixes it — and the citizen earns points redeemable for local rewards. Three interfaces, one flow.
Reports come in by phone, by email, by Facebook, by mail. Scattered, untraceable, lost. A municipal agent spends 30 to 45 minutes per report just retranscribing the info by hand.
And behind that, zero feedback to the citizen. Issues drag on. Frustration builds. Classic reporting tools have low adoption — the citizen reports once, never hears back, and disengages.
Scattered channels
Phone, email, social media, mail — no central inbox
30–45 min
Average time per report retranscribed manually on the city side
0 feedback
No feedback loop for citizens — re-engagement rate near zero
From report to reward, a single pipeline. The citizen takes a photo, AI classifies, the system handles the rest.
01 · Photo
The citizen takes a photo via the mobile PWA. No install required.
02 · AI
GPT-4o classifies the damage type and severity, with a confidence score.
03 · Geolocation
Automatic GPS + map adjustment if needed. Citizen confirms.
04 · Assignment
The city sees the report on its real-time map. One-click assignment to a field agent.
05 · Resolution
The agent intervenes, captures an after photo, marks "done". The citizen is notified.
06 · Reward
10 / 25 / 50 points based on severity. Redeemable for local rewards.
Citizen, field agent, city hall: each role has its dedicated interface, permissions and ergonomics.
Citizen App
Mobile PWA
City Dashboard
Web · multi-user
Field Agent App
Mobile PWA
Classic reporting tools suffer from low adoption: citizens report, never hear back, and disengage. CiviFix builds a virtuous cycle where every validated report earns points, and every tier unlocks concrete rewards.
More reports → better problem visibility → faster resolution → citizen satisfaction → continued participation. The Bronze → Silver → Gold system turns one-off reporting into lasting engagement.
Bronze
Entry tier. A few validated reports, first rewards unlocked.
Silver
Active citizen. Expanded reward catalog, visible community status.
Gold
Urban sentinel. Premium rewards, access to limited drops.
Typical local rewards
Bus ticket · Swimming pool entry · Movie ticket · Local shop discounts · Municipal events
Modern web, embedded AI, European infrastructure. Built to handle thousands of daily reports without breaking a sweat.
CiviFix handles citizen data for public institutions. Compliance isn't an add-on — it's at the core of the product.
GDPR-native
The local authority is data controller, CiviFix is processor. A model explicitly defined by the GDPR, contractually documented.
FR / EU data only
MongoDB Atlas EU cluster + AWS S3 Paris (eu-west-3). No data leaves European territory.
Data minimization
Only what's needed is collected. No ad tracking, no profiling.
Data ownership
Data belongs to the local authority. Zero commercial exploitation by CiviFix.
Security
HTTPS only, bcrypt hashes, secure HttpOnly cookies, strict Zod validation server-side.
Legal pages
Terms, privacy policy, cookies, legal notices — all online, up to date.
The addressable market is ~9,000 French communes above 3,000 inhabitants. The sweet spot: 3,000 to 100,000 inhabitants — enough reports to justify the tool, without metropolitan-scale procurement overhead.
The decisive lever: all CiviFix plans are calibrated below the €40,000 ex-VAT/year threshold. That means direct purchase, no public tender, no months-long RFP cycle. A sales cycle that shrinks from 12 months to a few weeks.